/* SAM clan — shared app styles (appeal + admin) */
@import url('https://fonts.googleapis.com/css2?family=Anton&family=Sora:wght@400;500;600;700;800&display=swap');

:root{
  --red:#ff1f2e; --red-deep:#b00713; --red-glow:#ff4754;
  --ink:#0a0506; --ink-2:#140809; --card:#180a0c;
  --white:#fff; --muted:#e7b9bc; --muted-2:#b98a8e;
  --line:rgba(255,71,84,.18);
  --ok:#3fd27a; --warn:#ffb13f; --no:#ff5a64;
}
*{margin:0;padding:0;box-sizing:border-box}
html{scroll-behavior:smooth}
body{background:var(--ink);color:var(--white);font-family:'Sora',sans-serif;-webkit-font-smoothing:antialiased;min-height:100vh}

.bg{position:fixed;inset:0;z-index:0;pointer-events:none;
  background:
    radial-gradient(1200px 700px at 50% -10%, rgba(255,31,46,.32), transparent 60%),
    radial-gradient(900px 600px at 85% 110%, rgba(176,7,19,.28), transparent 60%),
    var(--ink);}
.bg::before{content:"";position:absolute;inset:-2px;opacity:.08;
  background-image:
    linear-gradient(60deg, transparent 49.3%, rgba(255,90,100,.6) 49.6%, rgba(255,90,100,.6) 50.4%, transparent 50.7%),
    linear-gradient(-60deg, transparent 49.3%, rgba(255,90,100,.6) 49.6%, rgba(255,90,100,.6) 50.4%, transparent 50.7%),
    linear-gradient(0deg, transparent 49.3%, rgba(255,90,100,.6) 49.6%, rgba(255,90,100,.6) 50.4%, transparent 50.7%);
  background-size:54px 94px;}
.grain{position:fixed;inset:0;z-index:1;pointer-events:none;opacity:.04;mix-blend-mode:overlay;
  background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='120' height='120'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='.9' numOctaves='3'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)'/%3E%3C/svg%3E");}
.wrap{position:relative;z-index:2;max-width:920px;margin:0 auto;padding:0 20px 80px}

/* nav */
nav{display:flex;align-items:center;justify-content:space-between;padding:22px 0;gap:14px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:11px;text-decoration:none;color:var(--white)}
.brand img{width:38px;height:38px;border-radius:9px;box-shadow:0 6px 20px rgba(255,31,46,.5)}
.brand b{font-weight:800;letter-spacing:.5px;font-size:17px}
.nav-right{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.chip{display:flex;align-items:center;gap:9px;background:var(--card);border:1px solid var(--line);
  padding:7px 12px 7px 7px;border-radius:999px;font-size:14px;font-weight:600}
.chip img{width:28px;height:28px;border-radius:50%}
.chip .role{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:1px;color:var(--red-glow);
  background:rgba(255,31,46,.14);padding:2px 8px;border-radius:999px;border:1px solid var(--line)}

.btn{display:inline-flex;align-items:center;gap:9px;border:none;cursor:pointer;font-family:inherit;
  font-weight:700;font-size:14px;padding:11px 20px;border-radius:11px;text-decoration:none;transition:transform .16s, box-shadow .16s, background .16s}
.btn svg{width:18px;height:18px}
.btn-primary{background:linear-gradient(180deg,var(--red-glow),var(--red-deep));color:#fff;
  box-shadow:0 10px 28px rgba(255,31,46,.4), inset 0 1px 0 rgba(255,255,255,.3)}
.btn-primary:hover{transform:translateY(-2px);box-shadow:0 16px 38px rgba(255,31,46,.6)}
.btn-ghost{background:var(--card);border:1px solid var(--line);color:var(--muted)}
.btn-ghost:hover{color:#fff;border-color:rgba(255,71,84,.45)}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}

/* hero/login centered states */
.center-state{min-height:62vh;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:18px;padding:40px 10px}
.center-state img.crest{width:96px;filter:drop-shadow(0 18px 40px rgba(255,31,46,.55))}
.center-state h1{font-family:'Anton',sans-serif;font-size:clamp(34px,8vw,60px);text-transform:uppercase;letter-spacing:-1px;line-height:.95}
.center-state p{color:var(--muted);max-width:440px;line-height:1.6}
.discord-login{display:inline-flex;align-items:center;gap:11px;background:#5865F2;color:#fff;font-weight:800;
  padding:16px 30px;border-radius:14px;border:none;cursor:pointer;font-family:inherit;font-size:16px;
  box-shadow:0 12px 34px rgba(88,101,242,.45);transition:transform .16s, box-shadow .16s}
.discord-login:hover{transform:translateY(-3px);box-shadow:0 18px 46px rgba(88,101,242,.6)}
.discord-login svg{width:24px;height:24px}

/* headings */
.page-head{margin:14px 0 6px}
.page-head h1{font-family:'Anton',sans-serif;font-size:clamp(34px,7vw,58px);text-transform:uppercase;letter-spacing:-1px;line-height:.95}
.page-head h1 em{color:var(--red);font-style:normal;text-shadow:0 0 30px var(--red-glow)}
.page-head p{color:var(--muted);margin-top:8px;line-height:1.6}
.section-title{font-family:'Anton',sans-serif;font-size:26px;text-transform:uppercase;letter-spacing:.5px;margin:38px 0 14px}

/* cards / form */
.card{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:24px;
  box-shadow:0 20px 50px rgba(0,0,0,.4)}
form .field{margin-bottom:18px}
label{display:block;font-size:13px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--muted);margin-bottom:8px}
.seg{display:flex;gap:10px;flex-wrap:wrap}
.seg input{display:none}
.seg label{display:flex;align-items:center;justify-content:center;cursor:pointer;flex:1;min-width:120px;
  background:var(--ink-2);border:1px solid var(--line);border-radius:12px;padding:14px;margin:0;
  color:var(--muted);text-transform:none;font-size:15px;letter-spacing:0;transition:all .15s}
.seg input:checked + label{background:linear-gradient(180deg,rgba(255,71,84,.2),rgba(176,7,19,.18));
  border-color:var(--red-glow);color:#fff;box-shadow:0 0 0 1px var(--red-glow) inset}
input[type=text], textarea, select{width:100%;background:var(--ink-2);border:1px solid var(--line);border-radius:12px;
  color:#fff;font-family:inherit;font-size:15px;padding:14px;outline:none;transition:border-color .15s, box-shadow .15s}
textarea{resize:vertical;min-height:120px;line-height:1.55}
input:focus, textarea:focus, select:focus{border-color:var(--red-glow);box-shadow:0 0 0 3px rgba(255,31,46,.18)}
.hint{font-size:12px;color:var(--muted-2);margin-top:6px}

/* appeal items */
.appeal{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:18px 20px;margin-bottom:14px}
.appeal .top{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.appeal .who{display:flex;align-items:center;gap:10px;font-weight:700}
.appeal .who img{width:34px;height:34px;border-radius:50%}
.appeal .who small{display:block;color:var(--muted-2);font-weight:500;font-size:12px}
.appeal .body{color:var(--muted);line-height:1.6;font-size:15px}
.appeal .body .lab{color:var(--muted-2);font-size:12px;text-transform:uppercase;letter-spacing:.5px;margin-top:10px;display:block}
.tag-type{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:1px;padding:4px 10px;border-radius:999px;
  background:rgba(255,31,46,.14);border:1px solid var(--line);color:var(--red-glow)}
.badge{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:1px;padding:5px 12px;border-radius:999px;border:1px solid}
.badge.pending{color:var(--warn);border-color:rgba(255,177,63,.4);background:rgba(255,177,63,.12)}
.badge.approved{color:var(--ok);border-color:rgba(63,210,122,.4);background:rgba(63,210,122,.12)}
.badge.denied{color:var(--no);border-color:rgba(255,90,100,.4);background:rgba(255,90,100,.12)}
.note{margin-top:12px;padding:12px 14px;background:var(--ink-2);border:1px solid var(--line);border-radius:12px;font-size:14px;color:var(--muted)}
.note b{color:#fff}

/* admin controls */
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}
.filters button{background:var(--card);border:1px solid var(--line);color:var(--muted);padding:9px 16px;border-radius:999px;
  cursor:pointer;font-family:inherit;font-weight:700;font-size:13px;transition:all .15s}
.filters button.active{background:linear-gradient(180deg,var(--red-glow),var(--red-deep));color:#fff;border-color:transparent}
.admin-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:14px}
.admin-actions input{flex:1;min-width:200px}
.mini{padding:9px 16px;font-size:13px;border-radius:10px}
.mini.ok{background:rgba(63,210,122,.16);border:1px solid rgba(63,210,122,.4);color:var(--ok)}
.mini.ok:hover{background:rgba(63,210,122,.28)}
.mini.no{background:rgba(255,90,100,.16);border:1px solid rgba(255,90,100,.4);color:var(--no)}
.mini.no:hover{background:rgba(255,90,100,.28)}

.empty{text-align:center;color:var(--muted-2);padding:40px 20px;border:1px dashed var(--line);border-radius:16px}
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(80px);z-index:50;
  background:var(--card);border:1px solid var(--red-glow);color:#fff;padding:13px 22px;border-radius:12px;
  box-shadow:0 16px 40px rgba(0,0,0,.5);opacity:0;transition:all .3s;font-weight:600}
.toast.show{transform:translateX(-50%) translateY(0);opacity:1}
.spinner{width:34px;height:34px;border:3px solid var(--line);border-top-color:var(--red-glow);border-radius:50%;animation:spin .8s linear infinite;margin:40px auto}
@keyframes spin{to{transform:rotate(360deg)}}
[hidden]{display:none!important}

/* ===== ticket / chat additions ===== */
.choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:6px}
.choice{cursor:pointer;text-align:left;background:var(--card);border:1px solid var(--line);border-radius:18px;padding:24px;transition:all .16s;color:#fff;font-family:inherit}
.choice:hover{transform:translateY(-3px);border-color:var(--red-glow);box-shadow:0 16px 40px rgba(255,31,46,.3)}
.choice h3{font-family:'Anton',sans-serif;font-size:24px;text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}
.choice p{color:var(--muted);font-size:14px;line-height:1.5}
@media(max-width:560px){.choice-grid{grid-template-columns:1fr}}

.attach{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.file-btn{display:inline-flex;align-items:center;gap:8px;background:var(--ink-2);border:1px dashed var(--line);color:var(--muted);padding:12px 18px;border-radius:12px;cursor:pointer;font-weight:600;font-size:14px}
.file-btn:hover{border-color:var(--red-glow);color:#fff}
.preview{position:relative;display:inline-block}
.preview img{max-height:120px;border-radius:12px;border:1px solid var(--line);display:block}
.preview button{position:absolute;top:-8px;right:-8px;width:24px;height:24px;border-radius:50%;border:none;background:var(--no);color:#fff;cursor:pointer;font-weight:800;line-height:1}

.success{text-align:center;padding:50px 20px}
.ok-ring{width:84px;height:84px;border-radius:50%;display:grid;place-items:center;margin:0 auto 18px;background:radial-gradient(circle,rgba(63,210,122,.22),transparent 70%);border:2px solid var(--ok);color:var(--ok);font-size:42px;font-weight:800}
.success h2{font-family:'Anton',sans-serif;font-size:clamp(28px,6vw,42px);text-transform:uppercase}
.success p{color:var(--muted);margin-top:8px}

.thread-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:14px}
.thread-head h1{font-family:'Anton',sans-serif;text-transform:uppercase;font-size:clamp(28px,6vw,46px)}
.qa{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:18px 20px;margin-bottom:12px}
.qa .q{font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--red-glow);font-weight:800;margin-bottom:5px}
.qa .a{color:#fff;line-height:1.6;white-space:pre-wrap}
.qa img.shot{margin-top:12px;max-width:100%;max-height:360px;border-radius:12px;border:1px solid var(--line);display:block}
.chat{display:flex;flex-direction:column;gap:10px;padding:6px 0 12px;max-height:60vh;overflow-y:auto}
.msg{max-width:78%;padding:11px 15px;border-radius:16px;line-height:1.5;font-size:15px;overflow-wrap:anywhere}
.msg .meta{font-size:11px;opacity:.75;margin-bottom:3px;font-weight:600}
.msg.them{align-self:flex-start;background:var(--card);border:1px solid var(--line);border-bottom-left-radius:5px}
.msg.me{align-self:flex-end;background:linear-gradient(180deg,var(--red-glow),var(--red-deep));color:#fff;border-bottom-right-radius:5px}
.msg.staff.them .meta{color:var(--red-glow)}
.composer{display:flex;gap:10px;padding:12px 0 4px}
.composer input{flex:1}
.empty-chat{color:var(--muted-2);text-align:center;padding:18px;font-size:14px}
.wordcount{font-size:12px;color:var(--muted-2);margin-top:6px;font-weight:600}
.wordcount.ok{color:var(--ok)}
.list-item{display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px 18px;margin-bottom:10px;cursor:pointer;transition:all .15s}
.list-item:hover{border-color:var(--red-glow);transform:translateX(3px)}
.list-item .li-main{display:flex;align-items:center;gap:12px;min-width:0}
.list-item .li-main span.txt{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}